MARKET RESEARCH FACILITY · TOKYO

A quiet, well-equipped room to hear Japanese consumers in their own words.

An interview facility in Nihonbashi-Hamacho, central Tokyo, with a one-way mirror observation room, multi-camera recording, live streaming and game-testing equipment, for focus groups, in-depth interviews and usability tests.

Suitengumae Station (Tokyo Metro Hanzomon Line)6 min walk
Focus groupsUp to 8 participants
Recording & streamingRemote viewing via Zoom etc.
Every day9:00–22:00

Check availability Request a booking

Next available slotsInterview room package

Date	Morning	Afternoon	Evening
Fri 6 Nov	○	○	○
Sat 7 Nov	○	○	○
Sun 8 Nov	○	○	○
Mon 9 Nov	○	○	○
Tue 10 Nov	○	○	○

See two weeks

Address: 3F, 3-41-4 Nihonbashi-Hamacho, Chuo-ku, Tokyo 103-0007, Japan

Opening hours: 9:00–22:00
Open every day except the New Year holidays

Contact: support@costarlens.com
Enquiries in English or Chinese are welcome

WHY HERE

Built for qualitative research

Moderators, clients and participants each get the space they need to focus on the research.

01

Observe through a one-way mirror

Watch the session from the adjoining observation room without distracting participants. Reception and waiting are in a separate room, so groups never cross.
02

Recording and live streaming

Multi-camera recording plus live streaming via Zoom or Teams, so colleagues overseas can follow every session in real time.
03

Ready for games and apps

Gaming PCs, consoles and capture equipment for play tests and usability studies. Gameplay and faces are recorded side by side.
04

Recruiting in Japan

Our operating company is a research firm with its own panel of Japanese gamers. We can recruit participants and run the day alongside the room booking.

ROOMS

The rooms

Interview room

approx. 24 m² · Up to 8 participants + 1 moderator

A large oval table sized for focus groups of six to eight.

Sessions are observed from the adjoining room through a one-way mirror. A ceiling microphone and several cameras record every voice and expression clearly. Without the table, the room also suits in-depth interviews and workshops.

Oval table (seats up to 10)
One-way mirror
Ceiling microphone & room cameras
65-inch display (HDMI)
Whiteboard
Connections for gaming PCs and consoles

Observation room

approx. 15 m² · Up to 8 observers

Watch the interview through a one-way mirror.

Listen through speakers or headphones and follow the camera feeds and gameplay on monitors. Passing notes to the moderator is easy.

One-way mirror
Speakers & headphones
Monitors for camera feeds and gameplay
Counter desk with power
Wi-Fi

Waiting room & reception

approx. 10 m² · About 8 participants

For participant check-in, screening questionnaires and handing out incentives.

Separate from the interview room, so one group and the next never meet.

Tables & chairs
Clipboards & pens

EQUIPMENT

Equipment & supplies

Standard equipment is included in the room fee. You are welcome to bring your own devices; please tell us in advance.

Video & recording

Room cameras × 3PTZ cameras (wide, faces, hands) Included
Recording × 1 setCamera feeds and gameplay recorded as MP4 Included
65-inch display × 1HDMI input for stimuli and video Included
Observation room monitors × 2For camera feeds and gameplay Included

Audio

Ceiling microphone × 1 set Included
Speakers × 1 setLive audio from the interview room Included
Headphones × 8 Included

Streaming & network

Wi-Fi & wired LANAvailable in every room Included
Streaming PC × 1Live streaming via Zoom, Teams, etc. ¥10,000 per slot

Games & devices

Gaming PCs × 2For play tests and usability tests Included
Game consoles × 1 eachHome and handheld (ask us about models) Included
Capture equipment × 2 setsRecords gameplay and sends it to the observation room Included

Furniture & appliances

Oval table × 1Seats up to 10 Included
Refrigerator × 1For product samples and drinks Included
Whiteboard × 1 Included

Stationery & supplies

Name cards × 12Double-sided desk cards Included
Clipboards × 12A4 Included
PensBallpoint pens and markers Included

PRICING

Pricing

Rooms are booked by the slot. Prices exclude 10% Japanese consumption tax; tax-inclusive amounts are shown below them.

Interview room package

Interview room, observation room and waiting room, booked together (up to 8 participants)

Weekday · per slot: ¥50,000incl. tax ¥55,000
Weekend & holiday · per slot: ¥60,000incl. tax ¥66,000
Weekday · full day: ¥135,000incl. tax ¥148,500
Weekend & holiday · full day: ¥160,000incl. tax ¥176,000

Morning9:00–12:30
Afternoon13:30–17:00
Evening18:00–21:30

Each slot includes your set-up and clean-up time. When you book consecutive slots, you can also use the break between them.
The full-day rate applies when all slots of the same day are booked.
Weekend & holiday rates apply on Saturdays, Sundays and Japanese public holidays.

Extensions

Item	Price (excl. tax)	Details
Extension	¥8,000 per 30 min	Available when the slot before or after is free.

Optional services

Item	Price (excl. tax)	Details
Live streaming support	¥10,000 per slot	We provide the streaming PC and our staff set up Zoom etc., including audio.
Reception & on-site support	¥9,000 per slot	Staff help with check-in and guiding participants, incentives and refreshments.
Extra copy of recordings	¥3,000 per set	An additional copy on separate media.
Participant recruiting	On request	We recruit participants from our operating company's panel. Tell us your criteria.

Other charges

Item	Price (excl. tax)	Details
Copies & prints (black & white)	¥10 per page	—
Copies & prints (colour)	¥50 per page	—

Cancellation

Provisional holds can be cancelled free of charge. After a booking is confirmed, the following fees apply:

14–8 days before	30% of the room fee
7–4 days before	50% of the room fee
3 days before – day of use	100% of the room fee

Reducing the number of slots counts as a cancellation.

Payment

We issue an invoice in Japanese yen at the end of the month of use, payable by bank transfer by the end of the following month. Transfer fees are paid by the client.

For first-time and overseas clients we may ask for payment before the day of use. Extensions and extra options on the day are invoiced afterwards.

AVAILABILITY

Availability for the next two weeks

Select an open slot (○) to send a booking request for it. For later dates, or same-day use, please contact us.

Date	Morning9:00–12:30	Afternoon13:30–17:00	Evening18:00–21:30
Fri 6 Nov	○	○	○
Sat 7 Nov	○	○	○
Sun 8 Nov	○	○	○
Mon 9 Nov	○	○	○
Tue 10 Nov	○	○	○
Wed 11 Nov	○	○	○
Thu 12 Nov	○	○	○
Fri 13 Nov	○	○	○
Sat 14 Nov	○	○	○
Sun 15 Nov	○	○	○
Mon 16 Nov	○	○	○
Tue 17 Nov	○	○	○
Wed 18 Nov	○	○	○
Thu 19 Nov	○	○	○

○Available (select to request)
△Provisionally held — please ask
×Booked
－Please contact us

HOW TO BOOK

How booking works

STEP01
Send a request
Tell us your dates, slots, method and number of participants by form or e-mail. Site visits can be arranged.
STEP02
Quote & provisional hold
Within one business day we confirm availability, send a quote and hold the slots for 7 days, free of charge.
STEP03
Confirmation
Once you confirm the details and billing information, we confirm the booking by e-mail. Samples can be shipped to us in advance.
STEP04
On the day
Our staff show you the rooms and equipment. Recordings are handed over on the day, by USB drive or cloud link.

ACCESS

Access

Address	3F, 3-41-4 Nihonbashi-Hamacho, Chuo-ku, Tokyo 103-0007, Japan 〒103-0007 東京都中央区日本橋浜町3-41-4 3F
Stations	Suitengumae Station (Tokyo Metro Hanzomon Line) 6 min walk Hamacho Station (Toei Shinjuku Line) 7 min walk Ningyocho Station (Tokyo Metro Hibiya Line / Toei Asakusa Line) 9 min walk
Hours	9:00–22:00 (Open every day except the New Year holidays)
Contact	support@costarlens.com +81-3-6822-4313 (Weekdays 10:00–18:00 (JST))

From Haneda Airport: Keikyu Line trains run through onto the Toei Asakusa Line to Ningyocho Station, about 35 minutes (some trains need a change).

Open in Google Maps

FAQ

Frequently asked questions

QCan we visit the facility first?

Yes. We arrange visits at times when the rooms are free. Send us your preferred dates through the form or by e-mail.

QHow long is a provisional hold kept?

We hold the rooms for 7 days from your request. Within that time, please confirm the booking or let us know if you are cancelling; there is no charge for cancelling a provisional hold.

QCan we book for today or tomorrow?

If the rooms are free, yes. For short-notice bookings please contact us by phone or e-mail.

QCan we run food or drink tastings?

Depending on the study, yes. There is no kitchen, so please talk to us in advance about preparation and what you will bring. A refrigerator is available.

QCan we bring our own consoles or PCs?

Yes. Besides our gaming PCs and consoles, your own devices can be connected to the displays and capture equipment. Please tell us about the connections in advance.

QHow do we receive the recordings?

Recordings are handed over on the day, on a USB drive or through a cloud link. Let us know which you prefer.

QHow do we pay?

We invoice in Japanese yen at the end of the month of use, payable by bank transfer by the end of the following month. First-time and overseas clients may be asked to pay in advance.

QCan you recruit participants for us?

Yes. Our operating company runs its own panel in Japan. Tell us your criteria, number of participants and schedule together with the room booking.